We accept secure online payments through the payment options available at checkout, including major cards and supported digital payment methods. All available payment options will be shown before you complete your order.

Please contact us as soon as possible after placing your order. If your order has not yet been processed, packed or made, we will do our best to help. Once an order has entered processing, dispatch or production, changes or cancellations may not be available.

Yes. After your order is placed, you will receive an order confirmation email. Please check that your shipping address, contact details and product options are correct.

Please contact us as soon as possible with your order number, photos of the item, packaging and a clear description of the issue. We will review the case and provide the next steps.

To offer a wider range of styles, colours, lengths and cap options, orders may be fulfilled from our Australian, South African or international warehouse. Standard orders are usually delivered within approximately 10–15 business days from the date of purchase. Human hair wigs and made-to-order products may take approximately 15–40 business days from the date of purchase to delivery, depending on the product, length, cap type and production requirements. Delivery times are estimates and may vary depending on product availability, destination, public holidays and peak sale periods.

We offer free shipping Australia-wide on orders over AUD $150. For orders under AUD $150 delivered to Australian metro areas, a flat-rate shipping fee of AUD $22 applies. The final shipping cost will be shown at checkout before you complete your purchase.

Yes, we may offer international shipping to selected locations. Shipping availability, cost and delivery time will depend on your country, product type and the shipping options available at checkout.

Eligible items may be returned or exchanged in accordance with our Return Policy. For hygiene reasons, wigs and hair products must be unused, unworn, unwashed, uncut, unaltered and returned in their original condition and packaging.

Human hair wigs and made-to-order items are often prepared or customised specifically for each order. Unless the item is faulty or incorrect, these products may not be eligible for return or cancellation once production has started.

Human hair wigs offer the most natural look and can usually be styled, washed and maintained more like natural hair. Synthetic wigs are generally easier to maintain and hold their style well, but they may have more styling limitations depending on the fibre type.

Cap size depends mainly on your head circumference and fit preference. For selected human hair products, we may contact you after your order is placed to confirm your cap size details before production.

We aim to show product colours as accurately as possible. However, slight colour differences may occur due to lighting, screen settings, photography conditions and production batches.